Terms and Return Policy
BowWowsBest Terms and Returns Policies
We accept the following payment methods
Check. We process your order when your check clears. Allow an additional 7-10 business days for check clearance.
Money Order or Cashiers' Check. We process your order when your payment arrives in the mail.
Mail checks/money orders to:
944 Greensward Lane
Delray Beach, FL 33445
If upon processing your order, the manufacturer tells us it is backordered, we will email you. You may decide to wait for the backordered item to come back into stock, order another item, or cancel your order for an immediate refund.
How to Ensure Proper Fit and Avoid Returns
Every manufacturer has different sizing. Your pooch may wear a small in one manufacturer, but may wear a medium in another.
Dogs of the same weight have different measurements. For example, a 12-pound poodle and a 12-pound Bichon have different chest measurements.
If you need assistance. Please contact us at 561.495.9971, and we will be happy to help you determine the best size for your pup.
Check items for fit immediately upon receipt. You have 15 days after delivery to return an ill-fitting item.
We issue an exchange or store credit for a returned item received in resalable condition.
While most orders are eligible for return, the following items are NOT returnable:
*For example, we do not accept for return Halloween costumes after October 31 and Christmas costumes after December 25. If you wish to return a holiday item, you must do so before the holiday and within 15 days after delivery.
How to Return Your Order
Items Delayed, Lost, or Damaged in Transit
BowwowsBest.com is not responsible for items delayed, lost, or damaged in transit.
Contact your shipping carrier.
Defective or Damaged Items
If you receive a damaged or defective item, we provide an exchange or refund if we determine that the item:
How to Return a Defective or Damaged Item
Shipping charges are not refundable for returns or exchanges for damaged or defective items.
If you wish to cancel an order, call us 561-495-9971 within 24 hours of the order. We will issue a refund to your credit card or PayPal.
After 24 hours, orders are in process and cannot be cancelled. Instead, when you receive the item, you may follow the directions above for returns.
We hold any information that you entrust to BowwowsBest.com strictly in confidence.
We do not give or sell any of your personal information to any person or business. We use your personal information only to process your payment and mail your purchase.
Pricing and Policy Changes
Prices and policies posted on this site are subject to change without notice.
See our Shipping Policies page.